Privacy Policy

Last Updated: August 2024

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Florrie Holistics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect and process the following types of personal information:

• Personal Details: Name, address, email address, phone number, and date of birth.

• Health Information: Details related to your health, medical history, and any conditions relevant to the services we provide.

• Payment Information: Payment card details and billing information.

• Usage Data: Information about how you use our website, including your IP address, browser type, and browsing history. 

 

2. How We Use Your Information
 

We use your personal information for the following purposes:

• Service Provision: To book, manage, and deliver our Yoga and Reiki services.

• Customer Support: To respond to your enquiries and provide customer service.

• Health and Safety: To ensure your health and safety during our services, including adapting services to your needs.

• Payments: To process payments for services and manage any refunds.

• Marketing: With your consent, to send you promotional offers, news, and updates about our services.

• Website Improvement: To analyse how our website is used and to improve its functionality.

 

3. How We Share Your Information
 

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and IT support.

• Legal Requirements: We may disclose your information if required to do so by law, or in response to a valid legal request by a government or law enforcement agency.

• Business Transfers: In the event of a merger, sale, or acquisition of our business, your personal information may be transferred as part of that transaction.

 

4. Data Security
 

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your data transmitted to our website.

 

5. Data Retention
 

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

 

6. Your Rights
 

Under UK data protection laws, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccuracies in your personal information.

• Erasure: You have the right to request that we delete your personal information in certain circumstances.

• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

• Restriction: You have the right to request that we restrict the processing of your personal information in certain situations.

• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

 

7. Cookies
 

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website. You can choose to accept or decline cookies through your browser settings. For more information, please see our [Cookie Policy].

 

8. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please check this page regularly to stay informed of any updates.

 

10. Contact Us

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If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Florrie Holistics
3 Southam Road 
Dunchurch
CV22 6NL
Florrieholistics@gmail.com
07834778798

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By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.